Stripe Guide


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Get Started On Koopo
Stripe Guide
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 Stripe is a quick and secure way to accept credit and debit card payments from KoopoOnline customers anywhere in the world. Stripe powers checkouts for the most innovative global companies helping them with increasing conversion, optimizing the checkout experience for desktop, tablet and mobile devices, reducing fraud, and providing a dashboard to manage business activity. Learn more at

 We will cover the following:

  • How Does Stripe Work On Koopo Online?

  • How Do I Keep Track of Transactions?

  • How Refunds Work?

  • Can I accept Apple Pay?

  • Which Countries is Stripe Available?

  • Disputes & Fraud Prevention

  • Security & PCI Compliance

How Does Stripe Work On KoopoOnline?

With Stripe, you can start accepting credit and debit card payments almost instantly. You can either create a new Stripe account or connect an existing Stripe account if you already have one. To connect an existing account or create a new account to start by going to your seller dashboard > Settings > Payments –  Get started here.

Payments you accept with Stripe are transferred to your bank account on a rolling basis. Funds are available to withdraw 2-7 days after receipt, depending on your region. You can set the frequency of these transfers in the Transfers tab of your Stripe dashboard. From there, you can also view all transfers from Stripe to your bank account.

How Do I Keep Track of Transactions?

 Your Stripe Dashboard lets you view payments and customers, manage refunds, transfers to your account, and more. Login here: There are hundreds of applications you can add to your Stripe account to do even more, such as receive specialized analytics on your Stripe data. You’ll find a full list of these applications here.

How Do Refunds Work?

 If you refund an order, the Stripe fees paid to accept the payment will be refunded in your account, except otherwise stated in Stripe’s documentation. To ensure KoopoOnline Marketplace commission is correctly cancelled, please ensure you refund the item or item plus shipping through your stripe account.  Your customer sees the refund as a credit approximately 5-10 business days later, depending upon the bank. Once issued, a refund cannot be canceled.

Accepting Apple Pay With Stripe

Apple Pay is not available at this time.  We are working to enable this feature for all sellers with a connected Stripe account.  

 Which Countries Is Stripe Available?

 Stripe currently supports businesses in the UK, Europe, US, Hong Kong, Australia, and many other countries. You can see a full list here:

Security & PCI Compliance

 Stripe meets and exceeds the most stringent industry standards for security. Stripe are also audited by a PCI-certified auditor, and are certified to PCI Service Provider Level 1, which is the highest level of certification available. You can learn more about the technical details of Stripe’s secure infrastructure here

Why Do Some Payments Fail?

 Payments can fail for a variety of reasons ranging from incorrectly entered card information to fraud prevention. To learn more about why a charge was declined, visit Stripe’s documentation.

Disputes & Fraud Prevention Tools

To learn about the dispute process and how to handles disputes, visit Stripe’s documentation. Stripe provides several tools to minimize fraud losses and to help businesses determine if a transaction is fraudulent. These include tools that allow Stripe to auto-reject suspicious transactions and notify you of questionable charges so that you can make the most informed decision possible as to whether accept a charge. There are also a few tools that you can implement in your own Stripe account, including CVC or AVS checks.

Additionally, Stripe works with its financial partners and credit card networks to monitor fraud globally. You can find out more about spotting and preventing fraudulent transactions guide.

Stripe Resources & Support

 For any questions or feedback related to your Stripe account please contact Stripe or visit their documentation. Popular topics include:

Account settings

Charges and refunds

Transfers and deposits

Fraud prevention

Searching the Stripe Dashboard