Customer Care Representative II – Bilingual (English/Spanish)

Quest Diagnostics is hiring a bilingual English/Spanish customer care representative for its Miami team, working remotely on a full-time daytime schedule. The role handles a high volume of inbound calls, mostly around billing questions, translating medical and billing terms into plain language and researching complex billing issues. Candidates need fluency in both languages, a high school diploma or GED, at least a year of high-volume call-center experience and a year in a medical-office or healthcare setting, plus familiarity with claims, billing, and eligibility concepts. The posting lists $20.00+ per hour, with a November 30 start date.